Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity).
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day of revocation,
- at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery, orat which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, if you have ordered several goods under a single order and these are delivered separately, or
- at which you or a third party designated by you, other than the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces, or
- where you or a third party designated by you, other than the carrier, have taken possession of the first goods, provided that you have entered into a contract for the regular supply of goods over a specified period.
- In order to exercise your right of revocation, you must inform us (Cielo Leucht-Sterne c/o DINAX GmbH, Fuggerstraße 9a, D-41468 Neuss, Germany, telephone number: +49 (0)2131 3418 0, e-mail address: email@example.com) by means of a clear statement (e.g. a letter sent by post, e-mail) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
We shall bear the costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
Cielo Leucht-Sterne c/o DINAX GmbH, Fuggerstraße 9a, D-41468 Neuss, Germany, phone number: +49 (0)2131 3418 0, e-mail address: firstname.lastname@example.org
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.